
What do you do when you’re one of the largest banks in Nigeria by assets and face challenges during a platform switch affecting online banking services? You pause the migration until all issues are resolved.
Zenith Bank encountered disruptions in online banking services due to a data migration glitch, prompting them to delay the switch until October after resolving the problems.
The bank is transitioning from Phoenix, its previous core banking software, to Oracle’s Flexcube.
Platform transitions in banking are complex processes due to the vast amount of data involved.
Zenith Bank needs to validate all migrated data, ensure functionality on the new platform, and address any potential errors before completing the switch.
Several banks in Nigeria have recently undergone platform switches for various reasons, with Zenith Bank, Sterling Bank, and GTBank being among them.
While some transitions have been smooth, others like Sterling Bank’s led to service disruptions for customers.
Customers typically experience no issues during platform changes except for improved services, but Zenith Bank’s situation resulted in weeks of online banking inaccessibility for its 33 million customers.
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