The Ibadan Electricity Distribution Company has initiated a program to interact with its high-demand customers in Oyo and Ogun States. This move aims to boost customer satisfaction and service quality. The Acting Managing Director, Engr. Francis Agoha, highlighted the significance of these interactions, emphasizing the company’s commitment to building strong customer relationships and gathering feedback. He stressed the importance of promptly addressing customer needs to exceed their expectations. The company is implementing various strategies to enhance the customer experience, including exploring partnerships and innovative approaches. Discussions focused on improving fault resolution times, with a directive issued to address issues promptly. Agoha emphasized the necessity of swift fault resolution for maintaining customer trust. IBEDC is dedicated to strengthening collaborations within the power sector to provide better services. Customers appreciated the company’s proactive engagement and expressed hope for improved service delivery. IBEDC is committed to delivering top-notch electricity distribution services and seeks to build a customer-centric network through innovative solutions and partnerships.
IBEDC pledges faster fault resolution in Oyo, Ogun
