The Lagos State Traffic Management Authority’s General Manager has emphasized the agency’s dedication to providing prompt and efficient responses to inquiries and reports received through its Toll-Free Call Centre. The agency has handled over 1,750 calls since the center’s inception in June 2024, addressing feedback on the performance of its officers at different traffic locations in the state. This feedback mechanism is part of the agency’s strategy to enhance traffic management efficiency in Lagos State.
At an operational meeting, the GM stressed the importance of responsive communication with the public and assured that every call is treated urgently. The Toll-Free Call Center operates daily from 8 AM to 10 PM, facilitating incident reporting, assistance requests, and real-time traffic updates for motorists. The GM acknowledged the challenges faced by Lagos residents due to road projects and affirmed the commitment to providing timely solutions through the call center.
The new LASTMA management prioritizes capacity building by offering training programs to staff at all levels to enhance their skills in managing the city’s traffic demands effectively. The agency not only focuses on quick responses but also on empowering staff to deliver high-quality service. Upholding core values of integrity, professionalism, and service excellence, LASTMA aims to continually improve its operations to better serve the people of Lagos.