Safaricom faces court battle over alleged strong-arming of M-PESA dealer Goodweek Limited

In Kenya, a contract dispute has arisen between the country’s largest telecom operator and a long-standing dealer. The disagreement has reached the High Court, with the dealer challenging its removal from the operator’s dealership network. The dealer alleges that the telecom giant abused its market dominance to enforce unfair contract terms. The legal battle involves multiple parties, indicating a broader scope beyond just the telecom operator.

The dealer had been operating within the operator’s network since 2002 but lost access after failing to renew its contract. The telecom operator argues that the suspension was a standard procedure triggered by the contract’s expiration. However, the dealer claims that the removal was not routine and accuses the telecom operator of coercing dealers into accepting non-negotiable contracts.

With key legal questions at stake, the case questions whether the telecom operator acted within standard contract terms or exerted its market power unfairly. The telecom operator asserts that the contract lapsed due to the dealer’s refusal to sign a new agreement, emphasizing that the matter should have been resolved through arbitration as per the contract terms.

The dealer views this case as a significant test of power dynamics between large telecom firms and their smaller partners. A ruling in favor of the dealer could potentially set a precedent for how dominant firms interact with dealers in Kenya’s telecom industry. The outcome of this legal battle, involving arbitration clauses and contract law, could have significant implications for the sector as a whole.