The Nigerian bank, with a significant market cap, recently completed its transition to a new core banking platform after a year-long process. The switch involved migrating customer data and integrating various channels like cards, online banking, and APIs. Despite efforts, some customers experienced issues with failed transfers and incorrect alerts during the transition.
The integration of all channels into the new platform has proven challenging, causing delays in the process. While the bank assured customers of a smooth transition, the reality has been different, with ongoing complaints on social media. The bank has not provided further updates since the initial rollout.
The complexities of such technological changes are evident in this transition, highlighting the time and costs involved in such endeavors. The bank’s decision to allow transactions during the migration process without real-time alerts added to customer frustration. The integration process is ongoing, with no definite timeline for completion.
Customers may face more challenges in the coming days, especially during peak transaction periods. The bank has invested significant resources into this transition, including accommodating the core banking team and engineers involved in the process. Despite the challenges faced, efforts are ongoing to ensure a successful integration of all channels into the new platform.