There’s a number that explains why global companies keep showing up in Cairo with large cheques: Egypt’s digital outsourcing exports nearly doubled from $2.4 billion in 2022 to $5 billion in 2025, while the number of multinational outsourcing companies operating in the country grew from 90 to over 240 in the same period.Â
That performance is pulling in companies like Concentrix, a US-headquartered firm that manages customer experience, technology, and business operations for brands across financial services, healthcare, and tourism.Â
On May 31, Concentrix leadership met with Raafat Hindi, the country’s Information and Communication Technology (ICT) Minister, to review the progress of its Egypt expansion put into motion in January 2025.
What Concentrix is doing: The company, which has operated in Egypt since 2009, signed a memorandum of understanding (MoU) with the Egypt’s Information Technology Industry Development Agency (ITIDA) to invest $1 billion over four years. The plan is to open five new regional centres, and create 16,000 jobs, taking its Egyptian workforce from 24,000 today to 35,000 by 2028. It is not alone. Konecta, Foundever, and Deloitte have all recently announced major Egypt expansions.
Why Egypt? Three things are driving this. First, a large, young, multilingual workforce, an ITIDA incentive framework built specifically for outsourcing companies, and a post-devaluation cost base that makes Egyptian labour competitive with India and Eastern Europe.Â
Why it matters: The government wants digital exports to reach $9 billion by 2026 and $13 billion by 2030. For ordinary Egyptians, that ambition translates into jobs, 16,000 from Concentrix alone, in a country with a youth unemployment rate of 18.3% in 2025. Concentrix alone won’t close that gap, but 35,000 employees processing global transactions from Cairo is a meaningful piece of it.